If I already have print-at-home tickets for an upcoming show, can I still use them?

Yes. All current print-at-home tickets are still valid.

How do I access my digital tickets on my smartphone?

Download the FREE Ticketmaster app from the iTunes App Store or the Google Play Store.

Do I still have the option to receive a physical ticket?

Yes. If you make your purchase online, there are still options for the Box Office to mail tickets to you. Or, if you prefer, you can visit The Genesee Theatre Box Office to make your purchase.

What are the benefits of Digital Tickets?

Digital tickets incorporate a QR (quick response) barcode that increases protection against ticket fraud. A simple scan provides quick and easy entry into The Genesee Theatre. What's more, with the Ticketmaster app on your smartphone or mobile device, you have instant access to all your tickets and the ability to manage them anywhere, anytime.

Can I print my ticket from home?

No. With QR Digital tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket.

Can I use a screenshot of my ticket?

No. A mobile ticket must be provided either within the app, mobile website or within your phone's wallet to gain entry.

What happens if my phone breaks, dies or is lost/stolen before I arrive?

Simply come to the box office, present your ID, and we will issue you a printed ticket.

Can I have mulitple tickets on a single phone?

Yes. However, we recommend transferring tickets you're holding in advance to everyone attending. Everyone can either enter on their own, explore the venue, and you can meet at your seats.

What if my entire party isn't with me when I am ready to enter?

Ticketmaster makes it easy to send tickets to everyone in your party in advance. You can easily transfer each member their own ticket in advance, allowing everyone to enter on their own. 

How do I send a ticket?

It's easy! Using the Ticketmaster APP, sign into your account.

  • Select My Events, then tap the event you'd like to transfer tickets for.
  • Tap Transfer, select the ticket/s you'd like to send, and enter the recipients info.
  • You're all set. We'll send an email to your receipient to accept their tickets right in their account.
  • Sending multiple tickets? Simply complete the steps above for each ticket.

Does the person I send the tickets to need a Ticketmaster account?

Yes. If they don't have one already, they can easily create one in just a few minutes when they accept their tickets.

How To Access Digital Tickets

  1. Download the Ticketmaster App and Select "My Events" on the homescreen.
  2. Log in to your account and Select your event.
  3. "Add to Wallet" or "Save to Phone." Tickets are now ready to use at the event!