Buy Tickets

Box Office

Regular Box Office Hours:

Sunday-Monday: Closed

Tuesday- Friday: 11am-5:30 PM

Saturday: 10am-3pm

Open 2 hours prior to every performance

Phone: 847.263.6300
Fax: 847.406.3156


203 N Genesee St

Waukegan, IL 60085



How to Buy:

Box Office Walk-up: 

Visit the Genesee Theatre Box Office in person to purchase tickets directly. There are no additional charges for tickets purchased at the Box Office. We accept cash, American Express, Visa, and Master Card. A matching ID must accompany all credit card transactions. Personal checks, money orders or travelers checks are not accepted. No refunds or exchanges.

Online Ordering:

Visit our Upcoming Events page and click on the show of your choice for a show description. If the show is on sale, a “Buy Tickets” icon link will appear—click it to order tickets through Ticketmaster. Tickets can be ordered 24 hours a day, 7 days a week. Additional fees/service charges may apply.


Tickets can be purchased by calling Ticketmaster at 800-982-2787. When calling Ticketmaster, after answering the prompted questions with “Buy Tickets” and “Yes”, Press the “0” and you will then be transferred to a live service representative to take your ticket order. Additional fees/service charges may apply.

Will Call:

Tickets held for Will Call may be picked up as early as 90 minutes prior to the event time on the day of performance. The customer must present a picture ID and credit card to pick up tickets.

Gift Certificates: 

Gift certificates are available by calling or visiting the Genesee Theatre Box Office. Certificates can be mailed; however, they must be redeemed in person at the Box Office.