Buy Tickets

Box Office

Regular Box Office Hours:

Tuesdays-Fridays: 12pm-4pm

Saturdays-Mondays: Closed

Open 2 hours prior to every performance.

Phone: 847.263-6300
Fax: 847.406.3156
Email: [email protected]


How to Buy:

Box Office Walk-up: 

Please visit the Genesee Theatre at 203 N Genesee St. Box Office hours are Tuesdays through Fridays 12pm-4pm, Saturdays through Mondays Closed, and 2 hours prior to every live performance. There are no additional charges for tickets purchased at the Box Office. We accept cash, American Express, Visa, and Master Card. A matching ID must accompany all credit card transactions. Personal checks, money orders or travelers checks are not accepted. No refunds or exchanges.

Genesee Theatre Box Office
203 N Genesee St
Waukegan, IL 60085

(847) 263-6300
[email protected]

Tuesdays-Fridays: 12pm-4pm
Saturdays-Mondays: Closed 

The Box Office is also open 2 hours prior to every performance.

Online Ordering:

Visit our Upcoming Events page and click on the show of your choice for a show description. If the show is on sale, a “Buy Tickets” icon link will appear—click it to order tickets through Ticketmaster. Tickets can be ordered 24 hours a day, 7 days a week. Additional Fees/Service Charges may apply.


Tickets can be purchased by calling Ticketmaster at 800-982-2787. (Additional fees/Service charges may apply)When calling Ticketmaster, after answering the prompted questions with “Buy Tickets” and “Yes”, Press the “0” and you will then be transferred to a live service representative to take your ticket order.

Will Call:

Tickets held for Will Call may be picked up as early as 90 minutes prior to the event time on the day of performance. The customer must present a picture ID and credit card to pick up tickets.

Gift Certificates: 

Gift certificates are available by calling or visiting the Genesee Theatre Box Office. Certificates can be mailed; however, they must be redeemed in person at the Box Office.