Frequently Asked Questions

Account Manager is a ticket management tool powered by Ticketmaster. This account is not the same as your Ticketmaster account, although it uses the same login username and password. When you are logged in to Account Manager, you can purchase, view, and manage your Genesee event tickets.
You cannot access other Ticketmaster tickets through Account Manager, and you cannot access Genesee tickets through your Ticketmaster App.

You access it through UlineNet → Employee Ticket Offers → Genesee Theatre

You can also access it through your own personal device by going to this address and logging in: https://am.ticketmaster.com/genesee/

You can purchase through Account Manager, for step-by-step instructions found here: https://www.geneseetheatre.com/ticket-info/account-manager-how-to/
To purchase tickets over the phone, you can call the Box Office at 847-263-6300 – Hours: T-F 11am – 5:30pm; Sat. 10am-3pm.

Yes! It is PCI compliant, giving you the highest available security to ensure that your credit card and account password are well-protected.

Uline/Genesee negotiated with Ticketmaster to only charge a $1 per ticket fee for their Account Manager services. You now have better control of your tickets and can access them immediately for the small fee of $1 per ticket purchased.
The $1 fee is applied to all orders, including ones placed directly through the Box Office. You cannot bypass this fee.

You can access your tickets in a few different ways:
• The Account Manager site, under ‘My Tickets’
• Email received after you purchased the tickets
• Your phone’s wallet (if previously saved)

You can reset your password from the Account Manager homepage.
Note: It will reset your main Ticketmaster username and password.

No. All tickets are fully digital and must be accessed through a smartphone. Your phone is your ticket.
If a printed ticket is needed, you can contact the Box Office and request printed tickets.
Phone: 847-263-6300 – Hours: T-F 11am – 5:30pm; Sat. 10am-3pm

No. Screenshots are not accepted for entry. The live ticket must be scanned at the door.

We recommend turning your screen brightness to the highest setting. If that doesn’t work, you can go to the Box Office and a staff member will print your tickets at no charge.

Once the tickets have been added to your phone's digital wallet, you can access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the event.
iPhone Users: You can save your tickets in your Apple Wallet.
Android Users: You can save your tickets to your phone through Google Pay.
Admission staff will be on hand at the theatre entrance, ready to provide assistance.

Simply come to the Box Office with your ID, and tickets can be printed.

Yes. However, you can transfer any tickets you’re holding in advance to everyone attending so that everyone can enter independently.

You can easily transfer each ticket in advance, allowing everyone to enter independently.

Log in to your Genesee Account Manager → ‘My Tickets’ → ‘Transfer’ → Select the tickets you’d like to transfer → Follow the prompts
Once your recipient receives the transfer email, they must ‘Accept Tickets’ to complete the transfer.

They will need a Ticketmaster account. If they don’t already have one, they can easily create one in just a few minutes when they accept their tickets.

You will receive a transfer email → Click ‘Accept Tickets’ → Login to Account Manager using the email address that your tickets were sent to. If you don’t already have an account with that email address, click sign up → Tickets are then accepted

Yes. You can cancel a transfer if the tickets have not been accepted by the recipient.

Yes.

Reselling tickets to any of our events is not permitted.

All sales are final.

Link sharing is not permitted. Ticket Offer links are for internal use only and must not be shared outside of Uline. Any unauthorized distribution will be treated as a company policy violation. Employees who violate this rule may have their benefits revoked and/or face further disciplinary action.