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Ticket Info

How to Buy:

Genesee Theatre Box Office
203 N Genesee St
Waukegan, IL 60085

(847) 263-6300
[email protected]

Hours:
Sunday-Monday: Closed
Tuesday-Friday: 12:00pm-6:00pm
Saturday: 10:00am-4:00pm

The Box Office is also open 2 hours prior to every performance.

Box Office Walk Up:

Tickets can be purchased by visiting the Genesee Theatre Box Office at the hours listed above. There are no additional charges for tickets purchased at the Box Office. We accept cash, American Express, Visa, and MasterCard. A matching ID must accompany all credit card transactions. Personal checks, money orders, or travelers checks are not accepted. No refunds or exchanges. 

Online Ordering:

Visit our Upcoming Events page and click on the show of your choice for a show description. If the show is on sale, a “Buy Tickets” icon link will appear—click it to order tickets through Ticketmaster. Tickets can be ordered 24 hours a day, 7 days a week. Additional Fees/Service Charges may apply.

Charge-by-phone:

Tickets can be purchased by calling Ticketmaster at 800-982-2787. (Additional fees/Service charges may apply)When calling Ticketmaster, after answering the prompted questions with “Buy Tickets” and “Yes”, Press the “0” and you will then be transferred to a live service representative to take your ticket order.

Will Call:

Tickets held for Will Call may be picked up as early as 90 minutes prior to the event time on the day of performance. The customer must present a picture ID and credit card to pick up tickets.

Gift Certificates: 

Gift certificates are available by calling or visiting the Genesee Theatre Box Office. Certificates can be mailed; however, they must be redeemed in person at the Box Office. 

Holiday Hours - Christmas & New Years:

We want to wish you all a safe and happy Holiday Season! Please note our Box Office Holiday Hours. 🦃

Friday, December 22nd - Tuesday, December 26th: CLOSED
Sunday, December 31st - Monday, January 1st: CLOSED

Hours will resume as usual on Wednesday, January 2nd