1) COVID Safety Policy:
The Genesee Theatre continues to follow state and local health and safety guidelines. All guests age 2 and older are required to wear a mask regardless of vaccination status. By attending events with a large gathering, patrons accept the associated risk. We appreciate the cooperation and good judgement of our patrons.
2) I have a ticket to a show that has been postponed. What should I do?
Please hold on to your ticket until the new date is announced. If you would like to request a refund at that time, please contact the point of purchase. If your show has been rescheduled and you can attend the new date, no action is required. Your ticket will automatically transfer.
3) How will I know when my show is rescheduled?
We will be updating our website, social pages, and sending out e-mails as soon as we are able. Follow us on Facebook and visit GeneseeTheatre.com/signup to receive our e-mails.
4) I bought my ticket on GeneseeTheatre.com or Ticketmaster. How do I request a refund?
Tickets purchased through the Genesee website are Ticketmaster purchases. The most efficient way to request a refund is through the Ticketmaster app. On the bottom of the “My Tickets” page you will see an option to “Request a Refund.” You will receive a refund to the original method of payment within 30 days.
If tickets were transferred to you from the original buyer, the tickets will be needed to be transferred back to the original buyer for the refund to be processed.
More information is available here: https://blog.ticketmaster.com/guidelines-canceled-postponed-events/
Please note, Ticketmaster is working with minimal staff. Your patience is appreciated.
5) I bought my ticket through Stubhub, Vividseats, or a similar resale site. Do I still get a refund?
Please contact the point of purchase directly regarding their refund policy. We are unable to assist with these purchases as these sites are not directly affiliated with the Genesee Theatre.
6) I still have questions. Who should I contact?
If you have a question or comment, please contact Customer.Service@GeneseeTheatre.com. If you have a ticket issue that is not addressed on this page, please write to Tickets@GeneseeTheatre.com or call 847-263-6300. The Box Office is working with minimal staff. Your patience is appreciated.