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Employment

Join the Genesee Theatre Team

Whether selling tickets, assisting patrons or setting the stage for another night of amazing performances, all Genesee Theatre employees have an important role to play — and a beautiful setting in which to work. Help us bring exceptional service and the region’s best art and entertainment to our community.

 

TICKETING ASSISTANT

 

DEPARTMENT: Patron Services

REPORTS TO: Ticketing/Patron Services Manager
FLSA STATUS:  Part Time Temporary/Hourly Wage

SUMMARY:

The Genesee Theatre has an excellent and immediate opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL.  Because they are the first point of contact, the Ticketing Assistant is responsible for providing exemplary customer service to patrons calling or visiting the venue. 

 

MAJOR RESPONSIBILITIES:

o Utilize the computerized ticketing system to assist guests in the purchasing of tickets for all events at the Genesee Theatre
o Provide accurate Genesee Theatre information to guests.
o Receive and process counter, phone, and mail ticket orders.
o Ability to run and settle daily cash sales reports.
o Inventory Lost and Found
o Perform all other duties as assigned

QUALIFICATIONS:

o Applicants must possess a high school diploma or equivalent.
o Must possess excellent organizational and communication skills, both verbal and written.
o Ability to prioritize and handle multiple projects and responsibilities simultaneously.
o Must maintain a professional demeanor and image, as this is a customer-facing position.
o Providing exemplary customer service must be of the utmost importance.
o Ability to work with limited supervision and as a team member.
o Must be a strong manager, motivating and inspiring staff to perform to the best of their abilities.
o Experience with Microsoft Office, including Excel, Word and Outlook, is a plus.
o Requires ability to work flexible and extended hours including nights, weekends and holidays as required by event schedule.
o Functionality includes some moderate lifting and bending, as well as extended periods of standing and walking.  Ability to climb stairs is essential.

TO APPLY:

This position is a Part-Time Hourly Pay position with no benefits.   Resumes and references may be sent to:

The Genesee Theatre
203 N. Genesee Street
Waukegan, IL  60085
Fax (847) 406-3156
Email:  larry.frievalt@geneseetheatre.com
No phone calls, please

Genesee Theatre is an Equal Opportunity Employer M/F/V/D